Associate , Contact Centre

Overview

The Contact Centre Associate (Regional) is the frontline representative of Great Eastern, responsible for delivering prompt, professional, and accurate responses to customer enquiries. This includes attending to phone enquiries from policyholders and financial representatives, and live chats from financial representatives. This role plays a critical part in maintaining service excellence, customer satisfaction and supporting policyholders throughout their insurance journey.

Responsibilities

• Attend to regional enquiries and requests from phone calls and live chats in a professional, efficient, accurate, empathetic and prompt manner.
• Provide accurate information on insurance products, policy details, billing, claims, and other customer enquiries.
• Resolve policyholders’/financial representatives’ issues at first-touch resolution with good closure.
• Update complete and accurate information on policyholders’ interaction ...