Associate Coordinator, Pharmacy Services

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Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville.

We are currently recruiting for a full-time Associate Coordinator to support our Pharmacy team.

Position Overview

Reporting to the Senior Manager, Pharmacy Services, the Associate Coordinator position provides exemplary Member customer service, vendor relations, contract management and issue resolution while supporting elements of the sourcing initiative process not related to interchangeability/equivalency of non-pharmaceutical drug products. The role participates in the Pharmacy new Member onboarding team or related activities, as assigned. The Associate Coordinator provides technical and operational support to the Pharmacy Services team in all stages of the sourcing initiative development and execution including implementation of the Pharmacy contracting process and ongoing maintenance of existing contracts. This role has active involvement with the Pharmacy Buyers Subcommittee (PBSC).

Member Customer Service

• Participate in the dedicated Pharmacy new Member on-boarding team, or related discrete tasks, as assigned.
• Provide accurate, timely, professional response to Member inquiries, including first line management of Member issues submitted for investigation, resolution, and communication. Consultation with Coordinator, Pharmacy Services or Clinical Director for interchangeability or equivalent pharmaceutical drug product inquiries.
• Provide support and manage relationships with assigned Members of the PBSC, including electronic Member tools orientation and support as needed
• Participate in activities of the PBSC, as assigned.
• Participate in Member Opportunity Report delivery meetings, including preparation activities, as applicable.

Operational Support

• Prepare and issue specific Pharmacy communications using the corporate communication software, with support of Communications Team.
• Management of Pharmacy contacts user accounts and Pharmacy email groups within the ERP system for new and existing Members, vendors, and general contacts.

Sourcing Initiatives/Contract Implementation

• Participate in Sourcing Initiative teams for planning and execution of assigned Sourcing Initiatives, including Request for Proposals (RFP), Advance Contract Award Notice (ACAN), and Option Periods
• Coordinate and participate in the creation of resulting new contracts in computer system, data integrity activities, output contract documentation, issue for electronic signatures, track, monitor and management of executed contracts.
• Coordination with Coordinator, Pharmacy Services for specific pharmaceutical drug product tasks related to interchangeability or equivalency, e.g. Sourcing Data Request initial review, competitive match.

Contract Management

• Perform ongoing maintenance of assigned contracts in computer system, data integrity activities, output documentation, issue for electronic signatures, tracking, and management of executed contract amendments.
• Perform designated activities associated with Option Periods and Member Contract Exclusion requests.
• Provide accurate, timely, professional response to vendor inquiries and participate in meetings with assigned vendors as required.
• Provide support to MitigAID Supply Disruption program including research and documentation of alternates for non-pharmaceutical drug products, as required.
• Participate in marketplace surveillance activities to identify changes impacting existing contracts, new non-pharmaceutical drug products competitive market entries, and non-pharmaceutical drug new product contracting opportunities, briefing as needed, Clinical Directors for evaluation.
• Assist in monitoring and manage pharmacy related articles/bulletins including vendor notices not related to backorders, recalls, or discontinuations or non-pharmaceutical drug contracted product safety concern information and action appropriately.
• Participate in the research and cleaning of Pharmacy Member received purchase data, e.g., drug descriptions in preparation for a Coordinator validation of data.

Additional Areas of Responsibility

• Attend and contribute to applicable internal meetings.
• Assist with development/maintenance of Coordinator, Pharmacy Services system and process documentation, and training tools, as assigned.
• Contribute to a positive office environment within the team and organization.
• Provide additional support as required to staff and Members.
• Liaise with other departments, as assigned, for ongoing revisions, development, implementation, and enhancement opportunities.
• Relevant continuous learning.
• Meet internal Key Performance Indicator (KPI) levels for Pharmacy Associate Coordinator related KPIs.

Qualifications and Skills

Skills and Competencies

• Attention to detail and high level of accuracy.
• Ability to work independently as well as in a cross-functional team environment.
• Demonstrated ability to build strong collaborative relationships.
• Ability to balance multiple concurrent priorities.
• Demonstrated knowledge in all facets of Office suite/electronic communication.
• Proficient communication skills both written and oral.
• Excellent interpersonal skills with a high concentration on Customer Service.
• Time management and organizational skills.
• Adaptability with a desire to learn.
• Pharmacy-related contracting/purchasing experience an asset.
• Proficient in spelling, grammar, and writing

Education, Training, and Experience

• Pharmacy Assistant or related Healthcare diploma and/or degree from a recognized educational institution
• Proficient knowledge of Word and Excel (intermediate level)
• Experience in a hospital environment an asset.

Travel

• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

Mohawk Medbuy is a HOOPP employer offering a competitive salary, comprehensive benefits package and flexible remote work policy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care and Non-profit Organizations

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