Job Description
About the Role
The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.
Essential Duties & Responsibilities
- Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
- Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.
- Develop interpersonal service skills and drive efficiency and results to achieve high customer satisfaction.
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