Associate Customer Experience Manager

The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers.

Responsibilities:

● Ensuring execution of Operational Processes to allow the business to efficiently operate and grow

● Ability to follow-up & coordinate with multiple internal stakeholders.

● Following up clear metrics for performance measurement & turnaround times for each of the key processes.

● Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.

● Manage customer worklist’s so customer requests are implemented as pace, ultimately improving customer service standards.

● Design and set up processes and work on continuous improvement of th...