Associate Customer Experience Specialist

Job Description

·Ability to ‘Delight the Customer’ in all interactions by: 

oDelivering first line customer support, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals. 

oManaging multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail. 

oProviding superior customer service and remaining solution-driven with all customers 

oEnsuring timely and successful delivery of our products according to customers’ needs 

·Answer approximately 80 inbound calls, chat, emails daily from customers, pet owners and field colleagues while accurately processing orders. 

·Process all customer orders (phone, fax, email and electronic) with accuracy and efficiency in SAP. 

·Execute outbound calls as assigned for specific marketing/sales/business strategy campaigns. 

·Ass...