Associate Customer Service Manager

Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking function responsible for managing branch operations and delivering exceptional customer service The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology As the central custodian of all Rural Banking documents for the branch the role bearer supports operational activities related to rural and semi-urban retail products The position is accountable for maintaining the customer lifecycle fulfilling service requests and ensuring a seamless banking experience Key Responsibilities Primary Responsibilities Oversee day-to-day operations and administration of the branch ensuring strict compliance with bank policies and procedures Manage service delivery for both internal and external customers at the designated rural branch Perform data entry for application forms customer ID creation and account setup Conduc...