Job Description
Job Description
At UL, customers are core, and as a result, all responsibilities will center around improving the customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers' lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor
Responsibilities
At UL, customers are core, and as a result, all responsibilities will center around improving the customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers' lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor
Responsibilities
- Help Desk and Troubleshooting:
- Engage with customers through multiple channels, such as email, phone, chat, and sms to manage customer relationships and to ensure execution of customer requests
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Ide...
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