Job Description
**Company :**
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
**ESSENTIAL RESPONSIBILITIES**
+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
+ Meet all production, quality, and adherence standards. Attends all required training classes.
+ Elevate issues to next level of supervision, as appropriate.
+ Maintain accurate records, including timekeeping records.
...
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
**ESSENTIAL RESPONSIBILITIES**
+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
+ Meet all production, quality, and adherence standards. Attends all required training classes.
+ Elevate issues to next level of supervision, as appropriate.
+ Maintain accurate records, including timekeeping records.
...
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