Associate - Customer Services NA

The Opportunity:

Avantor is looking for an Associate for the Customer Services NA team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. 
Frequently escalates more complex customer complaints or issues to more senior customer service representatives or a supervisor. 
What we’re looking for
Education: Undergraduate, Graduate, Diploma, or Equivalent work experience required. 
Experience: 0-8 years of Customer Service experience preferred. 
Preferred Qualification: 
• Must demonstrate working knowledge of personal computer applications, such as Microsoft 
Word, Excel, Access and Outlook. 
• Excellent customer service skills (friendly, courteous and helpful). 
• Excellent communication skills (grammar, voice, diction). 
• Strong customer orientation. 
• Ability to evaluate customer needs, and respon...