Associate Customer Success

We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term relationships and growth.

Key Responsibilities

• Act as a liaison between customers and internal technical teams to ensure smooth project execution and delivery.
• Understand client requirements, expectations, and business objectives to provide tailored solutions and support.
• Facilitate onboarding, training, and adoption of software development and custom development services.
• Monitor customer usage, project milestones, and service quality to identify risks or issues proactively.
• Manage customer communication, providing timely updates on project progress, issue resolution, and enhancements.
• Collabo...