Job Description
Commitment, and renewals, supporting a global Sales team of nine, playing a critical part in driving the next phase of Paperpal’s B2 B growth. You’ll be embedded in the engine that’s expected to bring in the next multi-million-dollar revenue milestones for FY27 and beyond and support the acquisition and onboarding of 200+ new institutional clients across the world.
You’ll join a collaborative, high-growth environment, with opportunities to grow across customer success, product, and operations. If you want to do meaningful work at the intersection of AI, Stakeholder management, and Enterprise Sales, and be part of a team building the next wave of B2 B academic technology, then this role is for you!!
Job Responsibilities
Customer Support & Success
- Serve as the primary point of contact for institutional users
- Proactively guide institutions through onboarding, usage adoption, and product updates.
- Resolve inquiries related to product features, technical troubleshooti...
You’ll join a collaborative, high-growth environment, with opportunities to grow across customer success, product, and operations. If you want to do meaningful work at the intersection of AI, Stakeholder management, and Enterprise Sales, and be part of a team building the next wave of B2 B academic technology, then this role is for you!!
Job Responsibilities
Customer Support & Success
- Serve as the primary point of contact for institutional users
- Proactively guide institutions through onboarding, usage adoption, and product updates.
- Resolve inquiries related to product features, technical troubleshooti...
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