Associate Customer Success Manager

What you get to do in this role:

This role is part of the Global Guided Impact organization. The Customer Success Manager  serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The Customer Success Manager orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.

Responsibilities:

• Oversee a large portfolio of commercial and enterprise accounts.
• Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
• Ensure customers are technically healthy and on the most recent version of our product.
• Ensure that customers obtain the maximum value from their Se...