Job Description
**Introduction**
As a Associate Customer Success Manager (ACSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
*
Support a set of accounts and help with product adoption, renewal and expansion
*
Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
*
Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
*
Discount Program (EDP),...
As a Associate Customer Success Manager (ACSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
*
Support a set of accounts and help with product adoption, renewal and expansion
*
Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
*
Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
*
Discount Program (EDP),...
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