Associate Customer Success Manager

Job description

The Associate Customer Success Manager is responsible for small to mid-size global accounts, or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives.

The Associate Customer Success Manager will receive support from the Global Client Solutions team, among others.

Description

• Support the on-boarding of new customers/programs

• Gather and analyze customer requirements

• Define project management, engineering, publishing and linguistic processes to be applied during production together with the Production team

• Assess all existing language assets together with the Production team

• Set up production workflows and processes together with technology teams

• Design, customize and document data collection processes together with technolog...