Associate -Digital Product Management

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities

1. Program & Project Leadership (Primary 4050%)
· Lead and manage cross-functional projects and initiatives end-to-end across Product, Technology, Operations, Compliance, and Reporting/MIS.
· Facilitate project planning, milestone creation, execution tracking, and delivery governance.
· Identify, document, and escalate risks, issues, dependencies, and blockers proactively.
· Ensure accurate and timely reporting of project progress, including executive-level updates.
· Conduct post-implementation reviews, lessons learned, and ensure follow-through on corrective actions.
· Support incident management (INC) by coordinating analysis, remediation, and prevention steps with Product & Technology teams.

2. Technology Investment Planning & PMO Governance (2530%)
· Support technology investment planning including demand sizing, annual planning, and priority alignment.
· Track budget burn, under-burn/over-burn analysis, forecast variances, and alignment with epics/features.
· Coordinate with central Lean Portfolio Management (LPM) / PMO to submit data, consolidate inputs, and facilitate financials management
· Maintain governance dashboards, reports, and metrics for investment utilization and capacity planning.
· Partner with Product Managers on funding requests, reallocation needs, and investment decision-making.

3. Vendor & Third-Party Coordination (1015%)
· Serve as a coordination point for selected vendors providing technical, operational, or testing services.
· Track vendor deliverables, timelines, performance, and capacity usage.
· Ensure alignment between vendor workstreams, internal product teams, and technology execution teams.

4. Product Ownership & Delivery Support (2025%)
· Support roadmap planning, prioritization, and intake of business rules and enhancements.
· Gather detailed requirements and write user stories with clear acceptance criteria for compliance-driven or strategic initiatives.
· Support backlog refinement, sprint execution, and UAT for selected workstreams.
· Validate deployments and ensure that fixes, enhancements, and control requirements function as expected.
· Coordinate closely with the Product Manager for prioritization, risk communication, and alignment.

5. Cross-Functional Facilitation
· Partner closely with Business, Operations, Technology, Reporting/MIS, Control Management, and other product teams to ensure alignment.
· Drive clarity, remove ambiguity, and ensure crisp communication between technical and non-technical stakeholders.
· Support change management, readiness activities, and documentation needs across initiatives.

Qualifications & Experience
Education
· Bachelors degree in Business, Technology, Engineering, or related fields.
Experience (58+ years)
· Experience in Project Management, PMO, Business Analysis, or Product Ownership.
· Strong experience working in Agile/Scrum/Scaled Agile environments.
· Exposure to technology investment planning, budgeting, burn analysis, or portfolio governance is highly desirable.
· Experience coordinating with Technology, Operations, Compliance, or data/reporting teams.
· Experience in workflow, case management, or servicing platforms is a plus.
Skills
· Strong project management and execution skills.
· High proficiency in risk/issue management, tracking, governance, and structured reporting.
· Strong analytical skills: ability to interpret data, identify trends, and derive insights.
· Excellent written and verbal communication, documentation, and presentation skills.
· Strong stakeholder management and collaboration skills across cross-functional teams.
· Organized, detail-oriented, and capable of managing multiple priorities.
· Growth mindset, proactive, and resilient in high-volume, high-pressure environments.

What Were Looking For
A highly organized, disciplined, and proactive individual with strong PMO, project leadership, and cross-functional coordination skills. Someone who can bring structure, rigor, governance, and clarity to complex initiatives while also supporting product ownership tasks when needed.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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