Associate Director

Profile Description: This role involves managing the overall delivery of one or more accounts and is also responsible
for the account P&L.
Key Responsibilities:
Process:
● Responsible for end to end client operations and delivery per the SLAs in terms of teams productivity and
quality
● Manage and publish the progress of operations in terms of efficiency gained, client and IKS ROI at a weekly
cadence.
● Responsible for the overall process revenue and margins, to be met as per the planned budgets working in
sync with the supervisor and the market leader
● Create a robust governance and communication model to align and ensure that all key stakeholders including
the training team, WFM, IT etc are posted on all moving parts of the transition, implementation and ongoing
operations
● Bring about Process Improvement for identified gaps.
People:
● To drive resources to achieve optimum productivity targets, improve pe...