Associate Director, Client Management

Responsibilities

• Hire, lead, mentor, and develop a high-performing cross‑market client manager team across Asia.
• Ensure the team is well equipped with knowledge, tools, and resources to support client programs effectively.
• Drive proactive client engagement to improve onboarding speed, reporting and service delivery, encouraging high usage of screening services.
• Establish success metrics, KPIs, and reporting to measure performance and client satisfaction.
• Foster a culture of excellence, commercial and result‑focused teamwork, collaboration and client‑centricity.

Client Success & Relationship Management

• Build and maintain relationships with key clients.
• Lead initiatives to continuously improve onboarding speed, reporting and service delivery.
• Serve as a strategic trusted commercial partner to Customer Success and Sales to support overall client engagement strategy and revenue...