Associate Director, Customer Experience

About the Opportunity

Teads is seeking a detail-oriented Associate Director, Customer Experience, based in Singapore, to lead the Singapore CX team. The candidate will be the go-to person for key strategic account, campaign management, client and stakeholder relationships for the SEA market.

You will be working closely with other departments and create a strong bond with the team members to ensure smooth campaign deliveries are executed and KPIs are met. You are lively, positive, passionate about all things digital advertising and have a great sense of ownership.

Activation and Delivery

• Self-Serve and Managed Service campaigns management
• Assist in onboarding of customers to our self-service buying platform or DSP.
• Be the lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with clients.
• Oversee po...