Associate Director - Data & Ai Operations

Key Deliverables in this role
Financial Outcomes
- Ensure operational reliability and cost efficiency of enterprise-grade data, ML, and AI platforms by managing demand pipelines and optimizing resource allocation.
- Deliver projects within agreed timelines and budgets, driving measurable ROI through automation, process standardization, and vendor performance governance.
Customer Service
- Partner with business functions (Sales, Marketing, Supply Chain, Finance, HR) to ensure timely delivery of data and AI services that meet evolving business needs.
- Collaborate with analytics and AI teams to maintain seamless access to data and ensure production models are monitored, retrained, and deployed effectively.
Internal Processes
- Establish and enforce operational frameworks for DataOps and AIOps, including monitoring, incident management, and SLA adherence.
- Lead and manage vendor relationships to ensure accountability, quality delivery, and cost optimization acr...