Associate Director, Digital Product Management

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Value Streams (e.g., Onboarding, Motivate & Complete Screening, Result & Follow-up ). Each Value Stream has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

This position is responsible for defining the roadmap and driving delivery of all experiences and journeys within a Value Stream. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, s...