Associate Director HRBP - International voice process

Shift timings: 6 pm Onwards
Location: Bangalore & Hyderabad (2 roles)
Mandatory requirement: people from BPM industry who has handled contact center employees/International voice process
Duties and responsibilities
Work with business leaders to identify critical skills and competencies required for success and develop strategies to address talent gaps.
Guide and support performance management processes, including goal setting, performance reviews, talent calibration sessions, and career development plans.
Drive succession planning initiatives to ensure a robust talent pipeline.
Manage and resolve complex employee relations issues, ensuring fair and consistent application of company policies and legal regulations.
Lead employee engagement initiatives, such as surveys, feedback mechanisms, recognition programs, and employee events.
Promote a positive work culture by fostering diversity and inclusion, employee well-being, and work-life balance.
Oversee effect...