Job Description

The Associate Director Operations will be responsible for overseeing the delivery and performance of RCM operations across multiple internal teams. This role is focused on ensuring operational excellence, achieving internal KPIs, driving continuous process improvements, and enabling productivity gains through innovation, automation, and strategic interventions. The role requires close collaboration with QA, training, and other support teams to ensure seamless execution of end-to-end RCM processes and service delivery at optimal efficiency.

Essential Functions:

  • Lead and manage internal RCM operations teams to ensure delivery excellence, compliance, and adherence to client KPIs and SLA targets.
  • Ensure client de-escalation and KPI alignment with acceptable thresholds within 2 months of identification.
  • Work cross-functionally to identify operational gaps, root causes, and implement timely corrective actions.
  • Meet and exceed efficiency targets...

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