Associate Director, Operations

The Role:

We are looking for a leader to head Service & Operations Delivery business for our Banking & Financial Services Vertical spread across multiple clients. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor. We are looking for a dynamic people leader who understands the bigger picture and can balance strategic vision and thought leadership with execution excellence.

The Associate Director will be responsible to manage the overall operations program scope spread across locations for an International Financial Services client with channel of support being Omnichannel and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and ...