Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

We’re seeking an Associate Director, Product Manager – Identity Verification (IDV) to lead the design and implementation of critical IDV processes across all customer interaction channels. Your mission: deliver seamless, secure, and compliant identity verification journeys that build trust and protect our customers.

What You’ll Do

  • Drive innovation in identity verification and customer experience.

  • Collaborate with CX and Process Excellence teams to ensure IDV processes are frictionless yet secure.

  • Partner with Architecture and Technical Product Managers to deliver future-ready IDV solutions.

  • Own and manage the Optus Identification Policy and ensure compliance with regulatory obligations.

  • Work with fraud, decisioning, and data teams to moni...

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