Associate Director, Quality (USRN)

Associate Director Professional and Leadership Recruiting (Philippines) at Concentrix

Candidate Profile

• Must be a USRN with active and unrestricted license
• Minimum of 3 years of clinical experience, with at least 2 years in a quality role in a BPO setting managing multiple accounts

Job Description

• Single point of contact for Clients as well as Concentrix leaders for Training and Quality for the Clinical Services
• Driving execution and consistency in Concentrix Training and Quality Framework
• Develop, implement, and oversee comprehensive training programs to ensure adherence to URAC standards, enhance clinical quality, and maintain compliance with regulatory requirements
• Implement quality assurance programs to monitor clinical performance and adherence to protocols
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performan...