Associate Director-Service Delivery

Role: Associate Director, Service Delivery

Location: Gurgaon

We are looking for a strategic and visionary leader to join our team as Associate. Director – Service Delivery for a global technology client. This role is pivotal in driving enterprise-level support delivery, ensuring operational excellence, client satisfaction, and business growth. Acting as the primary liaison between external clients and internal teams, the leader will ensure alignment with contractual obligations and deliver exceptional service quality. As a critical leadership position with full P&L ownership, this role will directly influence the growth trajectory of one of the company’s most dynamic and rapidly expanding business verticals.

Essential Job Elements:

Strategy and Domain expertise : Develop and implement strategic plans for enterprise technical support team comprising multi-tiered (T1/T2/T3) structure, in alignment with c...