Associate director/director - customer support operations [global]

Reports to : Senior VP – Customer Experience
About Lead Squared:
One of the fastest growing Saa S companies in the CRM space, Lead Squared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the Lead Squared platform to automate their sales and marketing processes and run high velocity sales at scale.
Known for its verticalized, industry-centric solutions, Lead Squared serves Ed Tech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
The Role:
You will lead and scale operational excellence for Lead Squared’s global customer support and experience processes. You will be responsible for driving effective service delivery, optimizing global support workflows, enhancing customer experience metrics (e.g., CSAT/NPS), and building world-class o...