Job Description
Reports to : Senior VP – Customer Experience
About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
The Role:
You will lead and scale operational excellence for LeadSquared’s global customer support and experience processes. You will be responsible for driving effective service delivery, optimizing global support workflows, enhancing customer experience metrics (e.G., CSAT/NPS), and building world-class operatio...
About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
The Role:
You will lead and scale operational excellence for LeadSquared’s global customer support and experience processes. You will be responsible for driving effective service delivery, optimizing global support workflows, enhancing customer experience metrics (e.G., CSAT/NPS), and building world-class operatio...
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