Associate Energy Systems Technical Support Engineer

What To Expect

An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

What You'll Do

• Provide the highest level of customer support by answering customer inquiries
• Maintain a high fleet availability through pro‑active monitoring and resolving issues before they impact the customer...