Job Description
Join our Team About this opportunity We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24 7 running of Services includes diagnosis fast domain support routine resource fulfilment field technical support What you will do Will Work in a 24 X 7 Environment Will support the customer over email as well as phone Sound knowledge of Microwave Technology Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series Having sound knowledge on Mini-link 6600 Series SO-EM hands on experience Software upgrade process for these Mini-link 6600 Series QoS parameter knowledge for Mini-link 6600 Series Ethernet alarms and parameters with their troubleshooting process Raise and update the tickets in in tool for all the issues handled worked upon Will have to report the daily issues handled escalated in the form of daily shift reports Need to make sure that issues are handled in right time frames as p...
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