Job Description

Overview

Associate, ESM Operations Support Center

 The Enterprise Supplier Management Operations (ESM Ops) team is seeking a highly skilled communicator to educate our customers, Capital One associates and external vendors, on Capital One’s Procure-to-Pay (P2P) process in Coupa. This individual will assist with troubleshooting customer issues with a focus on process improvements to create a more intuitive P2P customer experience. 

The ideal candidate will be detail oriented, have excellent problem solving and communication skills, combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated, possess strong decision making ability, and are comfortable researching and solving problems across multiple areas and systems. 

Responsibilities: 

  • Interact across...

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