Job Description

About the opportunity

  • Start with customer, end with customer

    • Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.

    • Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.

    • Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.

    • Troubleshooting Enterprise IT software and hardware Issues.

    • Setting up accounts for staff, ensuring that all platforms used by the company are installed.

    • Maintain and outperform KPIs/SLAs and CSAT scores

    • Understands the importance of tasks assigned and the ability to effectively prioritise work according to business criticality.

    • Business travel may be required within local markets.

    • Logging and tracking of Internal user IT issues to ensure prompt res...

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