Associate, ETS (Helpdesk)

Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Start with customer, end with customer

• Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.


• Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.


• Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.


• Troubleshooting Enterprise IT software and hardware issues.


• Setting up accounts for staff, ensuring that all platforms used by ...