Associate Field Service Technician

TIS activities, installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises and/or DN warehouse and laboratories. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Support all TIS actions and pilots.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and/or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Per...