Associate, Global Customer Operations

Overview

Associate, Global Customer Operations

The Global Customer Operations (GCO) Associate role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from SES customers requesting to access SES satellites as well as requests to peak and pol customer antennas. This work requires specific knowledge of radio frequency (RF) technology and Intelsat's satellite network in order to provide the needed level of service to our customers. Associates will receive initial training in order to perform the role, but a general understanding of RF technology and a technical acumen is required.

This team member will manage and maintain incoming customer requests and work closely with internal teams to ensure customer needs and external service levels are met. The GCO Associate’s role is focused on supporting the SES customer base. This role also requires a candidate with written and v...