Associate I, Incident / Problem Management (ATM Operations)

Overview

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

The Team

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

What you will be doing

• Act as focal point for incident review and escalation if necessary.
• Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.
• Works across a wide array of product lines and engages various ...