Associate Incident Management Analyst - NOC

What awaits you if you consider this opportunity?

• Guaranteed 14th month pay
• Profit share
• Retirement package as early as 5 years
• Health cards up to 3 dependents
• Taxable and non-taxable allowances
• Annual medicine reimbursements

Position Responsibilities

• Serve as a team member in a 24x7 Network Operations Center (NOC).
• Monitor performance and service availability of global IT services, including voice/data networks, hardware, servers, and business applications, using the provided tools.
• Generate and track trouble/service tickets; maintain service outage and shift logs.
• Respond to inquiries and requests via telephone, email, and case tracking systems with speed, accuracy, and proficiency.
• Generate service performance reports and provide performance metrics to NOC management and other IT groups.
• Troubleshoot network, server, and applicatio...