Associate IT Consultant - Service Desk (German Speaking)

Job Description

Primary responsible for performing the following tasks or activities:
• Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related issues that are reported by end-users from supported ContiTech locations either via phone, email, chat, online ticket

• Request Management - monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request

• Access Provisioning - review, fulfill and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations ( new hire access request, additional access request for existing end-users)

• Access Termination - review, terminate and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations ( end-user resignation or termination, access freeze for identified end-users)

Seco...