Job Description

Overview

About the company

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

Job Summary: 

L1 Technician serves as the first point of contact for users seeking technical assistance. They provide basic troubleshooting, resolving routine issues and escalating complex problems to other support teams

Responsibilities

  • Respond to Help Desk (Service Desk and SNOW) tickets, calls and chatbot in a timely manner
  • Diagnose and resolve common IT problems using established procedures and knowledge base articles
  • Perform initial troubleshooting for Hardware issues, softwa...

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