Associate Manager - Customer Experience

Overview:

We are looking for a motivated and dynamic individual to join our team as an Associate Manager, Customer Experience. In this role, you will be responsible for driving the growth and engagement of our platform by working closely with community members, product teams, and other stakeholders. You will also play a crucial role in expanding our team and ensuring the long-term success of our operations.

Key Responsibilities:

• Drive the growth of daily active users on the app by engaging and scaling user-generated matchmakers, content creators, and moderators.
• Develop and implement strategies for upskilling matchmakers, content creators, and moderators to enhance their skills and ensure their long-term retention.
• Create and manage monetization opportunities for community members.
• Collaborate with the product team to launch new features focused on engagem...