Associate Manager, Customer Support

Uber Freight is looking for experienced customer service professionals with a background in Transportation Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.
Essential functions and tasks
- Supervise day-to-day activities of team members
- schedule staff and distribute workload
- Ensure team members meet daily goals and monitor individual and team performance
- Develop and distribute customer and internal performance management reports
- Develop, implement and maintain effective processes
- Proactively generate and share ideas that lead to process efficiency and customer experience improvement
- Develop strong relationships across organization
- Develop team members by providing training opportunities, projects, mentoring and coaching
- Create and maintain strong team culture in line with Uber Freight values and behaviors
Basic quali...