Associate Manager, eCommerce Operations

What You’ll Do:



As the Associate Manager of eCommerce Operations, you will oversee and enhance our eCommerce systems, including the Online Order platform and store fulfillment processes. You will maintain and refine eCommerce practices while introducing innovative improvements. Key responsibilities include boosting store productivity, customer satisfaction, conversion rates, and reducing cancellations. You'll support stores and cross-functional teams to ensure smooth eCommerce operations. Collaboration with Field teams, Product Owners, Retail Systems, and Store Operations is essential. You will also play a significant role in testing, implementing, and adopting new system enhancements within stores. Your contributions will optimize eCommerce processes and drive new business initiatives.

+ Investigate and analyze order processes, identify operational issues, and conduct data analysis to support decision-making

+ Monit...