Associate Manager (Investor Services)

Job Description

• Trade Processing – Subscriptions, Redemptions, Switches, Transfers.
• Ensure full and complete understanding of trade processing end to end cycle, KYC, AML & Due diligence
• Review tasks and keep them up-to-date, processing trades accurately within TAT
• Ensure Tracking and closure of all Ageing and Outstanding  items in Key MIS Reports
• Perform IS Signatory Role
• Ensure effective On-the-job training to ensure adequate conceptual understanding within the team. Ensure Cross-training on all accounts to reduce key man risk.
• Coordinate / Liaise within the team, with other departments & on-shore teams. Also coordinate with share registry group to build share registries, client fund parameters and proper statement production
• Implement controls to eliminate operational / processing errors, and client/investor confidentiality breaches by the team
• Lead and supervise the team and their work effectively

Display: (Desired Skills)

• Graduate/PGDBA/MBA or Equivalent
• Good Communication skills
• Analytical approach towards the process flow
• Relevant work experience in financial services
• Prior Experience and knowledge in transfer agency is desirable
• Ability to handle trade volumes and train new team members.
• Team handling / Feedback and Monitoring

Deliver (Goals)

• Responses in timely manner to Investor & client enquiries
• Completion of Audit and trades in timely manner as stated in SLA
• Ensure 100% client satisfaction by eliminating negative complaints or issues brought to CRM via call report and/or client meetings.
• Ensure zero confidentiality breaches
• Ensure zero operational errors
• Identify key back- ups for team members
• All Go Check task to be completed in timely manner
• Ensure to give constant written feedback on areas of improvement and remarkable performance to team members.