Associate Manager - Operations

Manages priorities in a customer-centered operations environment. You will report directly to the Operations Manager. You will develop, mentor and guide associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures. Interacts with other internal departments such as Sales, other warehouses and carrier, in addition to external customer support and interactions. Provides exceptional customer service through order fulfilment and problem resolution. Oversees key performance indictors (KPIs) to maintain and improve service quality. 

Responsibilities:

• Manages warehouse administrative staff across all functional areas, including training, coaching, and counseling
• Oversees operations for a location that may include multiple warehouse management systems and/or complex c...