Associate Manager - Operations

**About the Role**
Transplace, an Uber Freight company, is looking for experienced professionals’ supervisors with a background in the Transportation, Supply Chain or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers.
- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
- Ensure CSRs and Team Leaders achieve their goals and meet day to day operations’ needs.
- Source, coordinate Capacity assignment according to Customer’s requirements and needs with Procurement/Capacity team that meet the financial and service expectations of Transplace.
- Monitor team’s performance.
- Secure and request automatization of rates in TMS.
- Ensure carrier performance meets customer expectations
- Capacity internal performance metrics.
- Make st...