Job Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Managers in this role get to**:
**Impact the business**: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
**Manage administrative responsibilities**: Such as attendance tracking, queue administration, and corrective delivery.
**Influence the lives of others**: Develop, train, and manage team members.
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Keep morale high**: Ensure motivational programs are in place and encourage frequent recognitions.
**Impact th...
**Managers in this role get to**:
**Impact the business**: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
**Manage administrative responsibilities**: Such as attendance tracking, queue administration, and corrective delivery.
**Influence the lives of others**: Develop, train, and manage team members.
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Keep morale high**: Ensure motivational programs are in place and encourage frequent recognitions.
**Impact th...
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