Associate

WNS is hiring for an International Airlines - Back Office - customer service process.

Walk-in Drive at Vikhroli location on 27th Jan between 11-3pm

Role: Customer Support Representative (Email Process)

Shift: Rotational shifts including night shifts

Week-offs: 1 rotational week off

Pick up & Drop facilities provided

Key Responsibilities:

✅ Draft professional emails to resolve customer queries and complaints.

✅ Deliver exceptional customer service while handling sensitive issues.

✅ Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills:

✔️ Excellent written and verbal communication skills.

✔️ Strong email drafting and comprehension abilities.

✔️ Customer-centric approach with problem-solving mindset.

Gra...