Job Description

Job Description

Responsibilities:

  • Test Operations Management
  • Oversee daily test operations — from scheduling, setup, and execution to post-test reporting.
  • Manage both online and offline (center-based) testing environments, ensuring reliability and security.
  • Ensure adherence to all testing protocols, guidelines, and data integrity standards.
  • Supervise test delivery teams and ensure SLA compliance across all operational metrics.
  • Team Leadership & People Management
  • Lead, mentor, and train a team of Test Operations Associates and Executives.
  • Create staffing plans for high-volume test seasons, ensuring adequate coverage.
  • Conduct performance reviews, set KPIs, and drive accountability across the team.
  • Process Improvement & Quality Assurance
  • Develop and standardize SOPs (Standard Operating Procedures) for test operations.
  • Identify operationa...

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