Associate Operations Manager

Responsibilities:

• Identify, analyze, and manage all issues about accounts receivable and member service inquiries.

• Coordinate, assign, audit, and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met.

• Review and analyze past-due receivables with BSO global team every week.

• Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team

• Active participation in weekly AR calls; denial review call with onshore team

• Oversee monthly A/R reporting, weekly ATB, monthly performance deck,

• Supervise staff including performance management, training and development, workflow planning, hiring, and disciplinary actions.

•  Implement and maintain department compliance with new and existing policies and procedures.

• Ensure timel...