Associate Process Manager-Quality

We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.

Location: Mohali

Working Days: Monday–Friday (Saturday–Sunday fixed off)

Shifts: Flexible to work in any shift (24×5)

Domain: International Voice/Non-Voice Process

Responsibilities:

Lead and manage Quality Analysts

Monitor audits & ensure quality compliance

Drive RCA, calibrations & quality improvement plans

Support operations with consistent performance insights

Handle client interactions and quality reviews

✅ Requirements:

3–5 yrs BPO experience with 1–2 yrs as Quality TL

Must have International clints handling experience

Strong QA frameworks knowledge

Excellent communication & analytical skills

Interested candidate can share their resume at